"I wanted to learn how to ride a motorcycle so I signed up for the Riding Academy Class at Western Reserve Harley-Davidson. I came in with no riding experience but the instructors were very friendly and patient with me and all of the students. Going through the first couple of drills, I was pretty nervous but they helped me work through it and complete the first day of riding. I was so comfortable that I took my bike that I had already bought, around the block that night. The next day I rode it to the class, I passed the test and got my license. I was really pleased with this class and would definitely recommend it for anyone who is eager to learn how to ride. I also bought my Iron 883 from Western Reserve and have been riding every day to work. I can’t thank Western Reserve and the Instructors in the class enough for making this an easy transition. My fiance will also be taking the class next year; she can’t wait to learn how to ride from the Western Reserve Riding Academy."
- Michael Mentor, OH
"Great dealership, All staff friendly and courteous. Thanks Larry and Butch, on my new purchase and to all at Western Reserve."
-Gregory Concord, OH
"Started dealing with service department on my 2016 RGU. Needed tuned after previous owner made a lot of mistakes in the build. Gary was great and his knowledge of cams and what it takes to make a bike run right is top notch. He took the time to fully explain everything that was going on and why in a way anyone would understand. Never had someone at a dealer treat me like my issues mattered to them too. Bike just wasn't spec'd out right. Nothing they could do with that. Decided to cut my loses and look at a new one. I had spoken to Leonte a few times while just browsing through the dealership. He never once asked if I wanted to buy a bike. We just talked bikes and riding. First salesman to not try to sell me something. I knew if I ever was going to buy a new bike I'd buy it from him. He's not a common find these days. A genuine good guy. I could have bought my bike anywhere. But that kid earned my business. He's got great taste in bikes too, lol. "
-John Madison, OH
"Western Reserve Harley is the only stop you need to make to purchase your Harley. I bought a 2016 Dyna Street Bob. Larry, my salesman, was awesome with giving me a great deal, found me great financing and was very detailed in explaining the bike. Finance Manager, Evil, explained all financing in great detail and had all paperwork ready to be signed. This dealership will go above and beyond to make your experience great! I will definitely buy from them again!"
-Jason Painesville, OH
"This is the fifth motorcycle I've purchased here which should tell you everything you need to know. Sales, parts, service are all excellent. Thank you all so much!"
-James Fairport Harbor, OH
"A huge thank you to Patty (hope I spelled it correctly) and Joey for the wonderful experience we had in your dealership on Saturday, March 12, 2016. We had traveled 5 hours to reach your dealership as part of our first ride of the season. We will be back to visit during our riding season. Thank you, Bevan and Natalie"
-Bevan & Natalie Oakville, ON
"I have been a customer since 2010 and have always been treated with respect. I have found there sales and service employees are quite knowledge and very helpful.. I have always felt welcome even if I just looking around.or asking for help setting up the DAV run to the River."
-John Perry, OH
"Just purchased a 2016 Street Glide Special this is the second new Harley from Western Reserve. It's always a pleasant experience. Sales and management staff are both easy to work with and accommodating. If you're in the market I highly recommend this dealer."
-Harold Geneva, OH
"I feel that WRHD is like a family once you take the time and get to know the people."
-John Perry, OH
"First off, I don't like buying vehicles of any kind due to previous experiences with sales personnel and their managers. Having said that, I have never had a better experience with any sort of dealership as I've had with WRHD. Evil was the first person I talked to and honestly he walked me through the whole experience like a good friend would. I wasn't sure what to get (kind of wanted a Fatboy but I'm just too big) and he let me sit on a lot of bikes and I finally found what I needed with a Road King Police. I am a former rider but never owned a Harley and it'd been years since I rode. I asked a lot of questions and he was very patient and made sure I understood everything I needed to know. The dealership gave me a great price for the bike and Evil and Scott stepped me through the purchase like old friends. Since I am a big guy getting a bike that fit was tough but Evil was a big help. Joey also helped me pick out some gear for riding. Very helpful, very knowledgeable, and very informative. I made the newbie mistake of leaving the accessories on and knocked out my battery. I was close by to the shop, called Evil and he got service to send a guy out, gave me a jump start and made sure I got back to the shop. Service checked over the bike and battery making sure it wasn't defective gave the bike a clean bill of health and sent me on my way. I'm not one to pass out praise lightly, but I can say this. I will always be a loyal customer of Western Reserve. I would not hesitate to send anyone I know to them."
"I purchased a '14 street glide from WRHD. Everyone was very personable and just an all together great guy. I enjoy the bike and i also enjoyed the whole attitude of the staff. Thank You."
"Thanks to parts and service. Installed Cobra, slip-ons. Great service,, bike sounds and runs great. "
"I walked into the dealership for tires and rode home a beautiful Road Glide Ultra. The staff greeted me at the door and asked how I could be served; after a brief conversation my salesman had me test driving a fantastic bike. As a purchasing agent by trade I have never felt more comfortable with a purchase before, during and after the sale. I highly recommend WRHD!"
"The entire staff and facility is GREAT! From the moment you walk through the door you feel welcome and at home. We purchased 2 bikes within 2 days and the whole crew did an excellent job. The other customers were also friendly and make you feel welcome. There really is a since of fellowship and belonging here. It's great to now be a member of one of the truest brotherhood and sisterhoods in the world. KEEP UP THE GOOD WORK! RIDE SAFE AND ENJOY THE ROAD!"
"I have made several purchases and been happy with each one. Evil has been a great help with my last purchase. Patty has been great with the help on setting up runs with DAV Chapter 42 for the past 12yrs. ever since I have been doing business with this dealership I have felt welcomed and friendly from the staff. "
"Western Reserve is the best. Other dealerships wouldn't even let me sit on motorcycles, at Western Reserve you can ride any bikes, even the new ones. I also found out that they have achieved the silver Bar and Shield award from Harley-Davidson which makes them one of the top dealerships in the country. They deserve it, the staff is very friendly and the customer tour where they introduced me to staff in each department was great. I even received a gift in each department, as well! I also found out that their staff actually are riders, not just talkers. It is nice to do business with a dealership where the staff are "bikers", not just salespersons. Way to go, Western Reserve!! From: A customer for life."
"Had vstar 1100 , took MSF course at Western Reserve, Great experience. My great wife surprised me with a 60th Birthday, contacted sales, hooked up with no pressure. Rode a Sporster at leisure.. Love the bike. Was able to drive for testing purchased. Brandon, great. Bike delivered today; picked trade in, Mark greeted me and asked if this was my first Harley, yes, hook my hand. Great dealership "
"I was on a road trip from Indianapolis to Bar Harbor, Maine on my Sportster along with 4 other Harley riding friends. It was the first day of 14 in our journey when it was nothing but rain from the time we left Indianapolis on June 10th. During some serious downpours while riding, my bike started chugging as if I was out of gas or had gotten some water in my gas tank. My group had tried some simple on the road repairs but the problem persisted. Western Reserve was the closest Harley dealer although it was in the opposite direction we were headed. I had called a Erie, Pennsylvania Harley dealer hoping they could help me as this was about 50 miles away but we would probably arrive 10 minutes before they close. They were rude on the phone and just hung up on me. What a relief when we pulled into Western Reserve Harley and RJ the service adviser greeted us. It was about 30 minutes before the dealership closed but he was still happy to help. He asked many questions to try and pinpoint the problem, gave us worst case scenario (may need to leave the bike overnight if the problem was too big), and promised us he and his team would try their best in the 30 minutes they had. RJ kept us up to date as they examined my bike.
I later learned Kevin was the mechanic who worked on my bike and was thrilled he was still smiling even though my problem kept him 10 minutes late. Come to find out, my bike can't swim and was just water logged from all the rain and it being a carburetor bike. RJ even gave me a great lesson on carburetor bikes. He and Kevin blew dry my air filter and changed my spark plugs. Next thing you know, my group and I are back on the road in 40 minutes! I can not say enough how great RJ and Kevin were in providing a great experience in a personally bad situation as I thought my trip was over. They were even nice enough to tell me to get a new front tire after my trip as well as do a 10,000 mile service maintenance. RJ and Kevin are the epitome of great customer service! RJ and Kevin, you are both wonderful guys and I can't say thanks enough for helping me get to Maine and have a memorable vacation. I hope your hard work, friendliness, and great customer service does not go unnoticed. If I ever am in Ohio again, I plan on visiting Western Reserve Harley every time. If I get relocated to Ohio, I will need to find a home in or close to Mentor just so I can become a regular at Western Reserve."
"I couldn't have asked for a more friendly and helpful dealership to purchase my Haley at. while purchasing my bike i was taken on a tour which i thought was amazing, thank you Tom Pilmer and everyone at Western Reserve."
"Thanks to the Entire staff at Western Reserve HD in mentor OH for your OUTSTANDING customer service.As always its great to see everyone and having a piece of mind knowing my bike is safe and READY TO ROLL.Wish everyone a safe & enjoyable 2015 season." -Paul
"the whole staff rocks big thanks to my friend evil hooked me up great guy took me thru the whole process i sure will be telling all my friends great job guys."
"You guys made buying my 2010 Electra glide classic a real pleasure. Everyone is very informative and straight forward felt like i was buying from a friend not a salesman.Everybody else i was introduced to seemed very pleasant and helpful. Thanks Steve."
"I had not even thought about purchasing a bike until I looked up from across the street (Ford Dealership), saw your sign, and said to my wife, "I want a motorcycle for Christmas". It had been almost 25 years since I owned my last bike. My wife and I pulled in, checked to make sure the dealership was open, and in we came. We were immediately greeted by, little did we know at the time, our sales person "Evil". Not having a clue where to start, we headed directly for the used bikes. After a few minutes of discussing colors and styles the questions began to flow like water. I had always loved the V-Rods and specifically in silver. Hearing talk of this, Evil, as a good sales person should, spoke up: "Well, we have one right up front. Let me show you"... and off to the races we went. I asked lots of foolish questions which Evil answered very confidently and politely, careful not to be condescending to a novice like me. I was sold until my eye wandered two bikes down where I saw a 2012 Sportster 48.
I was fascinated by its retro look, the wide spokes front wheel/tire and the peanut shaped tank. It was the quintessential old school bike which the two of us could enjoy. From there it was the most pleasant experience I have ever had purchasing any type of vehicle. The entire staff made us feel comfortable and like, well... family. From there we were introduced to all the family members along the way. We were given a very fare deal, financing was simple and expedient, and afterwards we thoroughly enjoyed the tour of the fab shop, Dyno test room and winter storage areas given by Jim Richards. The bike was prepped and delivered the very next day via Western Reserve's enclosed trailer. It arrived at the promised time and I couldn't be happier. Stacy and Zoli, your passion for this business is evident in the way you handle customer service, your outstanding facility, and most importantly, your exceptional staff. I highly recommend the experience. Thank you and we look forward to meeting you both."
"It was a great pleasure doing business with WRHD. My salesman Evil did everything he could to help get me on my bike.After finalizing the deal I was given a tour of the dealership by the owner himself and given very nice prizes from the different dept. I highly recommend this dealership and Evil to anyone interested in purchasing a bike or top quality Harley products or accessories. "
"Took the Riding Academy class on one of the hottest days of the year and the class was great, they took great care of us due to the heat but made sure we learned how to ride. The instructors were first class and very much concerned that we knew how to safely ride a motorcycle. The class room is very nice as well as a retreat from the weather no matter what the condition. The instruction was at a pace so that all students could learn, we could ask questions and as students work with each other to understand each goal. Took the state class last year, this beats that hands down. Helmets off to everyone for a great class and making me a better/safer rider."
"I came from Erie PA to this Harley dealer and what a difference. They treated me like family from the time I entered the store till I rode off with my new Iron 883. It was worth the hour and half trip. They treated me with respect. All dealerships should be modeled after this one. The bottom line is well done guys u got a customer for life."
"I am more than pleased with my experience at WRHD. I walked into the dealership having never ridden a motorcycle before, you all took the time to answer all my questions and help me through the process. I purchased a motorcycle that not only reflects my personality, but meets all my riding needs. I also took The Riders Edge Course before bringing my motorcycle home. The course gave me the necessary knowledge and skill needed as a new rider.It's been two months since my purchase, one month since my class, and I have a new love in my life! An 883 Sportster XLC! Thank you WRHD, Cheryl Pugliese."
"I had gotten word-of-mouth comments that WRHD were over priced and gave the impression of caring less. My first impression was quite different. Each and every person I came into contact with seemed truly interested in my wants,questions and desires,allowing me to make an informed decision about purchasing a HD Motorcycle. If this kind of attention keeps up, you will have a happy customer that will return often. My special thanks goes to Chad, who spent the time w/o pushing me."
"Everyone is so helpful and welcoming. Greeted with smiles and hellos every time I enter the showroom, service or clothing area. Fast service and a knowledgeable staff help make purchasing easy and fun. My stuff is usually in stock saving time and making for a better ride for me and my wife! Thank you Western Reserve HD ! "
"I would like to thank your dealership and mainly your service department for there excellent quick service. I was on a cross country ride form Iowa to Maine when I had a wheel bearing issue on the return trip home. I was at the dealership before they opened up on a Monday morning and I was not sure what expect due to the fact of hearing and reading about some horror stories of these situation from other riders. They got my bike in first thing and I got the impression that they were trying to get me back on the road asap. This is one of the reasons I switch to HD motorcycles is because of the dealer presents across the country which puts your mined at ease when traveling on a bike across the country. Thanks to your dealership this Maine trip still ranks as one of my best rides."
"Glad you guys are in my back yard, bought my Harley last year and everything has been great even after the sale, everyone there has been helpful and knowledgeable no matter what i have needed to buy i have always got the best help and advise. Keep it up!"
"Wow, is all I have to say about the customer service here. The guys here were so cooperative and helpful that they made the experience the best ever. They helped us so much in not being there just to make a sale, but being there to make a long lasting and ever loving experience. They wanted us to make a decision based on all the factors we wanted and not just the fact we wanted one. Best customer service experience I have ever had, by far hands down!"
"I can always count on your fine staff of people to help me when i need it. OH and can you please build a store in Ashtabula that would make my life so much easier."
"This is my first Harley and the whole experience so far has been great! Being a new rider I signed up for the Riders Edge Course as well. Everyone at the dealer has been very friendly and never any pressure. I got a great deal on a beautiful used Road King Classic. I can't wait to get out and ride! Thanks Jim for all your help!"
"I had the most easy and enjoyable experience when it was time to get my first Harley. I was expecting to pushed in to buying something i didn't want and something i didn't like. I have to say that my sales rep. Ray, was so helpful and easy to deal with. He didn't push and didn't try to sell be something i didn't want or like. He did make suggestions like, he thought that if i bought a Sportster that i would out grow it in 2 months, and i liked that because i don't want that to happen. I bought a street bob and i couldn't be happier. So if your looking for an easy sales time and friendly service the try western reserve and see ray or any of the staff, they will take care of you and bend over back wards to make sure that your experience is not only an enjoyable one, but the kind that leaves you feeling good about buying from them."