Our Team

Western Reserve Harley-Davidson Service

Our Service Department is staffed by Factory Trained (PHD Certified)® Technicians who are constantly being updated by the Motor Company as to the newest available parts and procedures to keep your bike running perfectly. We also specialize in the Harley-Davidson® Race Tuner, and offer custom map building on our in-house Dyno®. Tom is our Service Manager and is assisted by a factory trained staff. They listen to you as you describe problems with your bike and then schedule an appointment with one of our outstanding service technicians to provide solutions. Our mission is to provide superb quality for your satisfaction.

Tom: Service Manager

Butch Service Dept Manager

Butch: Service Consultant      


Gary: Service Consultant 

Collen Warranty Administrator and Service Dept Asst Manager

Colleen: Warranty Administrator & Service Department Assistant Manager

Tory Master Technician and Shop Foreman

Troy: Master Technician & Shop Foreman

Mark G Warehouse Manager and Delivery Driver

Mark G: Warehouse Manager & Deliever Driver

Mark M Harley-Davidsion® Technician

Mark M: Harley-Davidson® Technician

Seth Harley-Davidson® Technician

Seth: Harley-Davidson® Technician


Santiago "Juice": Staff Tech


  • paint
  • powder coat
  • machine work
  • custom detailing
  • extended storage
  • pick up & delivery
  • fuel injector cleaning

Do you want to have your garage back in the colder months? Do you want to have work done to your baby, but don't want to miss out on any of that precious riding time?

The credibility of our Service Department is absolutely astounding. Specializing in stock and high performance Harley-Davidson®, we are equipped to make your bike suitable for you and your taste. We have top factory-trained technicians on duty during all business hours. We honor all warranty work and favor any recalls. We accommodate any type of problem that may arise with your Harley-Davidson® motorcycle in an efficient, precise, and timely manner.

Service Recommendations and Delivery

Please call our Service Department at 440-974-6900 to schedule your service work or fill out the form below.

Dnyo Jet Logo

Rob's Bike

Service Request

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